CIEB “Goes Green” with Electronic ID Cards
In CIEB’s ongoing efforts to reduce waste and carbon emissions, electronic ID cards are now available for print from the CIEB secure web portal at www.CIGNAenvoy.com. Although CIEB has offered printable temporary ID cards for years, this new version of the cards will contain all the necessary identification information, serve as the permanent ID card, and eventually they will replace the need for plastic cards. Expatriate customers can print the electronic ID card from CIGNA Envoy at any time while the policy is active. New customers will receive an email with the necessary information to register for CIGNA Envoy, which will allow them to print the card. In the future, clients will be able to choose to only offer expatriates personal printed ID cards in place of the plastic ID cards. Not only is this more convenient for CIEB customers, who will now have their ID card immediately available to them through CIGNA Envoy, but it will lessen the impact that printing the plastic cards has on the environment.
In addition to electronic ID cards, customers are encouraged to take full advantage of everything CIGNA Envoy has to offer. Expatriates and their covered dependents can access their personal coverage details and benefits information, search for a health care facility, submit claims, and communicate securely with the CIEB International Service Center.
CIGNA Envoy offers an array of health tools to help your employees during the transition to expatriate life. Country Guides are available to learn about general cultural and practical health information. Another feature available through CIGNA Envoy is the Medical Translation Tool for translations of pharmaceutical terms, medical terms, and phrases in to the local language. CIEB also offers downloadable podcasts that cover a range of health and travel information topics to ease the transition into life on assignment.
CIEB Welcomes Kenneth Vaughan to a Global Leadership Position
Kenneth Vaughan has joined the Expatriate Benefits leadership team, responsible for global sales and client management teams in North America, Europe, the Middle East, and Asia effective August 31, 2009. In this role, Ken is responsible for developing and delivering a consultative international sales model.
Ken joined CIGNA Group Insurance in 2007 with responsibility for creating the National Accounts Division. In this role, he developed and implemented the business’s national accounts strategy and led the new team to increased growth, persistency, and profit across the division. Tasked with the integration of national accounts across the CIGNA enterprise, Ken also managed National Accounts Departments for the Dental and Voluntary businesses. Previously, Ken spent ten years in various sales and underwriting leadership roles in the insurance industry in Los Angeles, Boston and New York. Ken is a graduate of Drew University in New Jersey with a bachelor’s degree in Liberal Arts.
CIEB Announces New Global Service Operations Director, Thomas Philibotte
CIGNA International Expatriate Benefits (CIEB) announced that Thomas Philibotte has joined the CIEB leadership team as operations senior director of the Global Service Organization (GSO). In this role, Tom will be responsible for developing the global service strategy, optimizing CIEB’s service capabilities and partnering proactively with CIEB sales and client management leadership to support growth strategies.
Tom began his career with CIGNA HealthCare in 1995 and has focused the majority of his 14 years of service on managing, improving and advancing effectiveness and efficiency of CIGNA's Operations capabilities. He has successfully progressed through a series of leadership rotations supporting the Middle Market and National Segments in a variety of key disciplines ranging from eligibility, accounts receivable and claims processing to case installation and consumerism operations. Most recently, Tom served as Customer Service Senior Director for Service Operations on a national scale. There he led a team of 850+ staff in successfully supporting the complex components of the core medical claim operations. His team improved service outcomes through a strategy focused on understanding and remedying issues at their root. Tom is a graduate of Saint Anselm College in New Hampshire.
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References to non-partnered organizations or companies, and/or their products, processes or services, do not necessarily constitute an endorsement or warranty thereof.
CIEB’s web-based tools, such as CIGNA Envoy®, are available for informational purposes only. CIEB’s web tools are not intended to be a substitute for proper medical care provided by a physician. This material is provided for informational purposes only. It is believed accurate as of the date of publication and is subject to change. Such material should not be relied upon as legal, medical, or tax advice. As always, we recommend that you consult with your independent legal, medical, and/or tax advisors. Products and services may not be available in all jurisdictions and are expressly excluded where prohibited by applicable law.
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