CIEB's 24/7/365 International Customer Service Center:

CIGNA International Expatriate Benefits offers multilingual assistance for verification of benefits, payment guarantees, and physician and hospital referrals. Our customers tell us that they consider it important to have a dedicated team available upon demand at any hour for their key international assignees.

Personal health crises can strike at any time. The stress of these situations can be managed by selecting a benefits carrier with a Service Center that never closes. Unlike other insurers that may require expatriates to call different numbers for different services, in most cases CIEB's Service Center is the one point of contact for international assignees. The Service Center does not typically re-direct calls; most calls are handled entirely within the unit. When coordination with other parties - such as International SOS - is necessary, the Service Center manages the process to ensure a "warm transfer."